Your information, kept simply.

Who we are

QuickCall Computers provides on-site IT support, networks, CCTV, infrastructure and repairs. It is part of the QuickCall family, with QuickCall Hosting and Quiet Coast.

QuickCall Computers is a trading name of Aaron Conway, a sole trader. It is not a limited company. Aaron is the data controller for the personal information described here. That means he decides how it’s used and is responsible for looking after it.

• Email: support@quickcallcomputers.co.uk
• Phone, text or WhatsApp: 07818 228528
• Post: Aaron Conway, QuickCall Computers, SA43 2DA, Wales

Visiting this website

You can browse this website without telling us who you are.

• No tracking. We don’t use analytics, advertising or social media tracking tools.
• No cookies. This website doesn’t set cookies or store anything in your browser.
• Everything is served from our own server. The pages, images and fonts all come from this website. Your browser doesn’t contact Google or other third parties just by visiting.
• Server logs. Like almost every website, our web server automatically records basic technical details of each request: your device’s internet (IP) address, the date and time, the page or file requested, the website you came from, and your browser type. We use these logs only to keep the site secure and running. Our lawful basis is legitimate interests: running a secure website. Logs are kept for no more than two months and then deleted.
• Links to other websites. Links to Google, WhatsApp, PayPal and our sister businesses take you to websites with their own privacy and cookie policies, which apply once you follow the link.

When you get in touch

There are no contact forms on this website. You contact us by email, phone, text message or WhatsApp. The support package builder only prepares an email in your own email app; nothing is sent to us until you send it.

What we receive: whatever you choose to send. That’s usually your name, your email address or phone number, your business name, and details of the job.

What we use it for: to reply to you, arrange a visit or repair, and give you a quote.

Our lawful basis: steps before a contract, where you’re asking about working with us; otherwise legitimate interests, answering the questions people send us.

• Email. Our mailboxes are hosted on our own private server, in a data centre in Strasbourg, France.
• Phone and text. Calls and messages come to a mobile phone used for the business. The phone may back up to its maker’s cloud service.
• WhatsApp. If you message us on WhatsApp, WhatsApp (part of Meta) also processes your messages under its own privacy policy.

How long we keep it: if your enquiry doesn’t lead to any work, we delete it within 12 months of our last contact.

If you become a customer

When we work for you, we keep your contact details, our correspondence, quotes, invoices and payment records.

• Our lawful bases: contract, to do the work you’ve asked for; and legal obligation, to keep financial records for tax.
• How long we keep it: job records are kept for 6 years after the work ends, in case questions come up about it. Financial records are kept for as long as HMRC requires: for a sole trader, at least 5 years after the 31 January Self Assessment deadline for that tax year.

Payments

Our Make a payment page uses a PayPal button. PayPal takes the payment and handles your card or account details under its own privacy policy; we don’t see your card details. PayPal tells us about the payment, with your name and email address, and we keep that as part of our financial records.

Working on your devices and systems

When we repair or set up computers, phones, networks, cameras or servers, we may be able to see information stored on them. We look only at what the job needs.

• We don’t copy your files unless the job calls for it, for example moving your data to a new computer, or a backup you’ve asked for. Any copy we hold for the job is deleted once it’s finished.
• For business customers, the information on your systems stays yours. We handle it only on your instructions, to do the work.
• CCTV footage recorded on systems we install belongs to, and is the responsibility of, the system’s owner.

Who else handles your information

We don’t sell your information or share it with anyone for their own marketing. A small number of providers handle it for us:

• Hosting: this website, our server logs and our email are on our own private server, provided by 123-reg (part of GoDaddy), in a data centre in Strasbourg, France, in the EU. The UK recognises EU countries as giving adequate protection to personal data.
• Payments: PayPal, as described above.
• Professional advisers, such as an accountant, where needed for our accounts and tax.

We may also share information where the law requires it, for example with HMRC.

Keeping your information safe

This website is served only over an encrypted (HTTPS) connection, and our server is kept up to date and protected by a firewall.

Your rights

Under UK data protection law, you have the right to:

• ask for a copy of the personal information we hold about you;
• ask us to correct anything that’s wrong or incomplete;
• ask us to delete your information;
• object to, or ask us to restrict, how we use it;
• ask for your information in a portable format, where we hold it to carry out a contract with you or with your consent.

Some of these rights have limits. For example, we must keep financial records for HMRC. If a limit applies, we’ll explain why.

To use any of these rights, email support@quickcallcomputers.co.uk or call 07818 228528. It’s free. We’ll reply within one month and may need to confirm who you are first.

We don’t make decisions about you by automated means.

Complaints

If you’re unhappy with how we’ve handled your information, please tell us first, and we’ll do our best to put it right.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator:

• Website: ico.org.uk/make-a-complaint
• Phone: 0303 123 1113
• Post: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF

Changes to this notice

If anything changes, for example if we add a new service or a new feature to this website, we’ll update this page and the date at the top.